This is a big step for a company who have always maintained the mantra that you don’t have to be a large organisation to have the capacity to provide world class customer service, and by using PHMG’s call tree bespoke software we ensure that every phone call gets to the appropriate member of staff as smoothly as possible, without causing the customer to wait too long, or disrupting the wrong department.
Craig Roberts, Managing Director added, “As a firm believer in investing in technology I have always researched every piece of hardware and software available, and have tried to think of the future growth of IBP when I choose what to invest in. It feels great to have partnered with a company who provide the same services to companies such as Samsung, Coca Cola and Audi. It confirms that IBP are on the right path for the future.
PHMG is holds two prized accreditations from renowned institutions. In recognition of their continued expansion, they’ve been named as an Investec Mid-Market 100 Company. And as one of the London Stock Exchange’s 1000 companies to inspire Britain, they’ve been named among the nation’s brightest, boldest and most innovative businesses for the last two consecutive years.
Head of Recruitment, Tania Whitmarsh commented, “Since using PHMG’s services I’ve noticed a significant increase in the productivity of my team, as they only receive calls relevant to their department, it’s seemingly small changes like this which help make us increasingly more efficient in everything we do.
As IBP continue to further their investment, they always look to the more innovative options in the market, whether it be Job Boards, office software or the equipment they use, IBP this week, are Inspired by PHMG.